The customer information that we have in our database is reserved for internal use only, we do not sell or hand out this information to anybody, meaning that we keep that information confidential. This information is only needed in order to get to know you better and to find ways to improve our service quality. Furthermore, we only save data to the extent that it is technically and commercially necessary.
It is understood that legal entities of the Oshadhi Malaysia as well as other authorised third parties might save data for operational reasons. This includes that we might use a third-party service provider to serve advertisements on our behalf across the Internet and sometimes on this site. We (including the aforementioned service provider) may collect anonymous information about your visits to our website, and your interaction with our products and services. We might also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
When you navigate around our site www.oshadhi.my (our "Site") we will use technology to capture information about your visit to our Site and the resources that you access, together with details such as the Uniform Resource Locator (URL) that you linked from and your Internet Protocol address, even if you do not register as a customer. We may also collect information provided by you including, but not limited to:
Information that you provide by filling in forms on our Site. This includes information provided when you register as a customer; complete an on-line form or questionnaire; provide feedback, comments or suggestions; report problems; participate in a promotion or competition; subscribe to our newsletter; and request further information from us. If you contact us we may keep a record of that correspondence
We will use your information to:
- set up your web account
- process and fulfil your order
- contact you about your order, for example if there is a delay or a product is out of stock
- contact you to let you know if your order did not complete, for example if your payment failed (you can choose to stop receiving these emails from us at any time by sent email to [email protected]).
The use of your data in these ways is necessary for us to fulfil our contract with you.
We may disclose your personal information to third parties: for the purposes of fraud protection and credit risk reduction; to protect our rights, safety or property or those of our customers or third parties; in aggregate for marketing and commercial purposes provided no individual customers are identified; if you have provided your permission for us to do so; if Oshadhi Malaysia. or substantially all of its assets are sold to a third party (in which case your personal information will be transferred to the third party upon completion of the sale); if we are under a duty to disclose your personal data in order to comply with any legal obligation, and/or in order to enforce our Terms and Conditions of supply and other agreements.
Our Site may contain links to and from other websites over which we have no control. The operators of these sites may collect data from you in accordance with their own privacy policies for which we do not accept any responsibility or liability. Please check these policies before you submit any personal data to such websites.
We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.
Address: No. 65, Jalan Sungai Merbau 32/87, Kemuning Greenville, 40460 Shah Alam, Selangor
Contact No. (Office): +6012-800 9319
Email: [email protected]